LUMA 2024 Event Ticket Terms & Conditions
(as at 27 February 2024 v1.0)
Events company:
This is event is run and owned by the LUMA Light Festival Trust (also known as the Promoter or LUMA)
LUMA 2024 Event Ticket Provider:
Flicket - https://www.flicket.io
Terms and Conditions are Binding:
Tickets to the Event are sold or given, and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T+Cs). By purchasing an Event ticket you agree to be bound to the Event T+Cs.
Directions of Event Staff:
You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.
There are licenced undesignated hospitality areas at the event. You must have valid proof of age photo ID to purchase alcoholic beverages in the licenced areas. Persons under the age of 18 years will be denied service.
Event Tickets:
Entry to the Event Site will be granted with presentation of:
- a valid bar-coded ticket; or
- a valid bar-coded print-at-home PDF ticket; or
- a valid bar-coded Passbook ticket (electronic ticket on mobile device),
issued by an Authorised Ticketing Agency
Damaged or defaced Event tickets will not be accepted.
Entry to the event will be until 9:30pm each event day. After 9:30pm, there will be no entry to the event. The event will finish at 10:00pm each event day.
Event Tickets will be used to scan at the exit if the customer plans to come back on the same day, passouts will be available till 9:00pm.
An Authorised Ticketing Agency means each of: (1) Flicket Ltd (Flicket); and (2) any independent ticketing outlet as authorised and approved by the Promoter. Lost Tickets: replacement is not available for lost, destroyed or stolen Event tickets unless proof of purchase is presented.
Ticket Restrictions:
You agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of Promoter;
- be re-sold or offered for resale at a premium (including via online auction sites) or;
- used for advertising, promotion or other commercial purposes (including competitions and trade promotions)
or;
- used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If an Event ticket is used in breach of this condition, the Event ticket may be canceled without a refund and the bearer of the Event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action.
Ticket Purchase Limits:
The Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits in any one transaction or by any one customer. If you exceed the stated ticket limit, you may have all or any of your order and tickets cancelled without notice by the Promoter at its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.
Restricted Capacity:
You acknowledge that there may be restricted capacities at some of the Event’s stages or venues. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of a ticket to the Event does not guarantee admission to these areas in such cases.
Passouts:
Passouts will be issued from 5:30pm - 9:00pm each event day, these will be provided by passing through the correct exit to obtain a passout scan on the individual ticket.
Online Ticketing Support:
If you are experiencing difficulties with purchasing a ticket or the ticketing page, please
Contact: 9:00am – 7:00pm NZT (Monday – Sunday)
Email: support@flicket.co.nz
Refund and Cancellation Policy:
The Event is an all-weather event. Assuming the Promoter and identified stakeholder deem it safe to do so; the Event will take place rain, hail or shine. Tickets purchased for the event are for the LUMA, not for specific artists or performances. The Promoter reserves the right to change, add, withdraw or substitute installations and performances in the Event line-up, vary the advertised program, vary the date and/or vary the Event Site without prior notification and deny admission to the Event Site (including admission to a particular performance at the Event Site) with reasonable cause. No refunds on tickets except where required by the Consumer Guarantees Act 1993. No refunds or other compensation will be given if an advertised artist or act is changed, cancelled or the length or content of their performance is changed.
Subject to this clause, the Promoter is not liable for any loss, damage or compensation as a result of the Event being cancelled, postponed, relocated or changed for any reason.
There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T+Cs or if you decide not to attend the Event. You are responsible for checking the age minimum for the Event.
LUMA 2024 Ticket Refunds are available until 16th May and the face value of the ticket will be refunded.
If you would like to change the date you are attending LUMA, you will need to re-purchase your desired ticket date and then fill in the refund request form. Please note your refund will be for the face value of the ticket only (per ticket booking fees and card processing fees are non-refundable).
Your refund will automatically be refunded back to the card used to purchase the tickets. Once you receive confirmation via email that your refund has been processed within 5 business days into your account.
You will be asked to provide the information below to request a refund on your original ticket;
- Full name on order
- Email address used to purchase the tickets
- Original order confirmation number
- New order confirmation number
- Number of tickets you wish to refund
- Name on the tickets
REFUNDS at the full face value are only available until 16th May 11:59pm.
From 00:01 on 17th May, refund requests will incur a NZD$10 admin fee on the ticket's face value.
If you are no longer needing your child tickets for a specific day, ensure you email support@flicket.co.nz
Search on Entry:
At the point of entry you may be asked for a search of you and/or your possessions be required. If you do not consent to such searches, you may be denied entry to the Event Site without refund. Prohibited Items include but are not limited to the list of items at the end of these Event T&Cs and any Prohibited Items will be confiscated.
Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity. Promoter reserves the right to refuse entry to any persons.
Smoking Policy:
LUMA (Queenstown) Southern Light Project is a smoke free event.
Photographing and/or Recording Disclaimer:
When attending LUMA, you enter into a designated area where photography, audio, and video recording will occur. LUMA reserves the right to use any imagery/recordings taken at the event, without expressed verbal or written permission. LUMA may use any appropriate footage (photography/video/audio recordings) in publications or other media material produced including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media etc.
To ensure the privacy of individuals and children, images will not be identified using full names or personal identifying information without written approval from the photographed subject, parent or legal guardian.
Anybody attending LUMA who does not wish to have their image recorded for distribution should make their wishes known to the event organisers in person, or by email to connect@luma.nz within 7 days of the event finishing.
By participating in LUMA by failing to notify the LUMA management team by email your desire to not have your photograph used in marketing material, you are agreeing to release, defend, hold harmless and indemnify LUMA from any and all claims involving the use of your picture or likeness.
Any person or organisation not affiliated with LUMA may not use, copy, alter or modify LUMA photographs, graphics, videography or other, similar reproductions or recordings without the advance written permission of an authorised designee from LUMA.
An person or organisation not approved by LUMA Management or LUMA Capture must not collate images, videos or recordings for commercial use.
No Animals:
Pets are not permitted at the Event due to the scale of the event’s lighting and sound effects and capacities. Service animals are Permitted.
Your Behaviour:
You must ensure that you and your invitees act in an orderly manner when attending the Event Site. the Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.
Alcohol:
The Event has licenced undesignated hospitality areas – please do not bring alcohol with you as it will be confiscated and will not be returned. Only alcohol purchased from the licensed areas at the Event may only be consumed within that area. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on the Event Site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the Event and may be referred to police.
Food and Drink:
Food and non alcoholic drink is permitted into the Event Site. Water bottles and drinking cups and take away containers are encouraged to align with our sustainability policies however any alcoholic beverages will not be allowed to be taken out of the licenced areas in any vessel.
Drugs:
If you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event Site and may be referred to police.
Signage:
You are not permitted to display trading signs on the Event Site without prior written consent of the Promoter.
Your Personal Information:
Pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless you tell us otherwise, Promoter may disclose your contact
details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other LUMA events and products. The Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1993. If you have any questions about how Promoter will handle your personal information please contact connect@luma.nz. Please note that all payment information is handled by Stripe and subject to their T+C, no information on Credit Cards is collected or stored by Flicket Ltd.
Promoter’s Liability:
The services provided by Promoter will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise - all such injury loss or damage to person or property is at your own risk.
Indemnity:
You agree to indemnify Promoter and owner and/or lessee of the Event Site against any loss or damage Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.
Release:
To the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.
Risk:
Entry to the Event Site is at your own risk. Without limiting the generality of this:
- appropriate footwear and clothing must be worn at all times at the Event Site;
- ear plugs should be worn if necessary.
To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.
Enforceability:
Any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.
Environment:
Promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site.
Covid-19:
The parties acknowledge that, as at the time of purchase, there is a respiratory outbreak caused by Covid-19 that is impacting New Zealand. The parties agree that where it is impossible or impractical for the performances to take place due to any cause or event in connection with Covid-19 pandemic that is not reasonably within the control of the promoter, then the Performance will be cancelled and the parties will have no further liability to each other, the ticket purchaser will be refunded any monies paid to the promoter less any booking fees paid to the ticket agent and credit card fees paid to the ticket purchasers bank.
Prohibited Items:
Prohibited Items include but are not limited:
• Alcohol - any alcohol found at the Event Site will be confiscated and will not be returned and the offending patron(s) ejected from the Event Site for the remainder of the Event.
• Air horns.
• Weapons or explosives of any kind (including potential missiles).
• Illegal substances.
• Animals (excluding service dogs such as guide dogs and police or emergency service dogs).
• Nitrous oxide bulbs and canisters.
• Flares, fireworks, sparklers explosives, or any fire twirling equipment.
• Fires and open flames.
• Flammable liquids.
• Instruments.
• Sound systems.
• Portable laser equipment and pens.
• Sharpies, markers, paint cans or paint pens.
• Drones or other remote control devices.
• Couches and chairs.
• Anything studded (ie belts, wristbands etc).
• Audio or video recording devices (including GoPro and similar).
• Professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens; stands or other commercial equipment or anything deemed by Event staff to be
professional photography equipment).
• Kites or sky lanterns.
• Toy guns, water guns or slingshots.
• Monopods, tripods or attachment sticks(selfie-sticks).
• Unauthorised solicitation materials including handbills, flyers, stickers, beach balls, give-aways, samples, or other promotional items.
• Any other item deemed by Event staff (in their discretion) to be dangerous or offensive or potentially dangerous by Event organisers.
• Eskies and coolers.
• Umbrellas.